Shipping policy

Last updated: February 10, 2026

Thank you for choosing Milly's! We are committed to delivering your premium sourdough baking mixes quickly and safely. This Shipping Policy explains our shipping process, costs, and delivery timeframes.

Shipping Locations

We currently ship only within the United States. We ship to all 50 U.S. states from our U.S. warehouse.

Shipping to U.S. territories, APO/FPO/DPO addresses, and international locations will be determined and communicated separately.

Shipping Costs

Free Shipping

We offer free standard shipping on all orders of $40 or more within the United States.

Orders Under $40

For orders under $40, shipping costs will be calculated at checkout based on your delivery address and order weight.

Subscription Orders

All subscription orders receive free shipping regardless of order value.

Processing Time

Orders are typically processed and shipped within 1-3 business days after your order is placed and payment is confirmed.

Please note:

  • We do not process or ship orders on weekends (Saturday and Sunday).
  • Orders placed on Friday after processing cutoff time will be processed on the following Monday.
  • During major holidays and peak seasons, processing times may be extended by 1-2 additional business days. We will notify you of any expected delays.
  • Pre-sale orders will be processed and shipped according to the estimated ship date communicated at the time of purchase.

Delivery Time

Once your order has been shipped, standard delivery typically takes 1-5 business days, depending on your location and the shipping carrier.

Total time from order placement to delivery is generally 2-8 business days (processing time + delivery time).

Shipping Methods

We use reliable shipping carriers including USPS, FedEx, and UPS to ensure your products arrive safely and on time. The carrier used for your order will be determined based on your location and product availability.

We currently offer standard shipping only. Expedited or express shipping options are not available at this time.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available from the carrier). You can use this tracking number to monitor the status of your delivery.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

Multiple Items and Pre-Orders

If your order contains multiple items, including pre-order products, all items will be shipped together once all products are available. Your order will not be split into multiple shipments unless specifically communicated.

For pre-sale orders, the estimated ship date will be clearly communicated at the time of purchase. Your entire order, including any regular items, will ship on or around the pre-sale ship date.

Delivery Issues

Lost or Stolen Packages

We are not responsible for packages that are marked as delivered by the carrier but reported as lost or stolen. Once a package is delivered to the address you provided, the risk of loss transfers to you.

If your tracking information shows that your package was delivered but you have not received it:

  • Check with neighbors, building management, or household members.
  • Verify the delivery address you provided was correct.
  • Contact the shipping carrier directly to file a claim or inquire about the delivery.

If your package is confirmed lost by the carrier, please contact us at info@millysbest.com, and we will work with you to resolve the issue on a case-by-case basis.

Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you need to update your shipping address, please contact us immediately at info@millysbest.com. We can only update addresses before your order has been shipped.

Damaged Packages

If your order arrives damaged, please contact us immediately at info@millysbest.com with photos of the damaged packaging and products. We will provide a replacement or full refund at no additional cost to you. Please refer to our Refund and Return Policy for more details.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Shipping Delays

While we strive to meet our estimated delivery times, we are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions or natural disasters
  • Customs or government inspections
  • Public health emergencies or pandemics
  • Strikes, labor disputes, or other events beyond our control

If you experience a significant delay, please contact us at info@millysbest.com, and we will do our best to assist you.

Holidays and Peak Seasons

During major holidays (such as Thanksgiving, Christmas, New Year's) and peak shopping seasons, processing and delivery times may be longer than usual. We recommend placing your order early to ensure timely delivery.

We will post announcements on our website regarding any holiday shipping deadlines or extended processing times.

Product Freshness and Storage

Our sourdough baking mixes are packaged to maintain freshness during shipping. Upon delivery, we recommend storing your products in a cool, dry place according to the instructions on the packaging.

Please check the expiration date on your products and use them before the indicated date for the best baking results.

Contact Us

If you have any questions about shipping, delivery, or tracking your order, please contact us:

Email: info@millysbest.com
Address: Xantus Products LLC, 8 The Green, Dover 19901, DE

We are here to help ensure your Milly's products arrive safely and on time!